DHAKA: A Maine coon cat named Mittens took an unplanned trip to Australia and back, sparking an apology from Air New Zealand.

Mittens’ owner, Margo Neas, called the incident “distressing and unacceptable” after paying $1948 for the journey. Air NZ refunded the cost and is investigating how it happened.

On January 12, Neas and Mittens flew from Christchurch to Melbourne to start a new life. Since Air NZ doesn’t handle direct pet bookings, Neas used pet carrier service Move My Pet.

After landing, Neas waited three hours at the freight depot but couldn’t find Mittens. A Qantas staff member later revealed the cat was still on the plane, now heading back to Christchurch.

On the return flight, the cargo hold heating was turned on for Mittens, as temperatures there can drop to 7°C. Neas said this raised concerns about animal safety.

Move My Pet retrieved and cared for Mittens at 2 a.m. the next day. They rebooked her on a flight to Melbourne at no extra charge. Neas praised their efforts.

Air NZ apologised for the mistake. They admitted a wheelchair in the cargo hold might have blocked staff from noticing Mittens. An investigation is underway.

Neas said Air NZ must ensure animals are treated with the same care as passengers. She awaits further answers and changes to prevent future incidents. (The New Zealand Herald)